WHAT HAPPENS IF I DON'T LIKE THE PICTURE AFTER RECEIVING IT?
Paintings purchased remotely from a courier company can be returned according to OG 130/2000. They may be returned, in their original packaging and in the same condition in which they were received, within 10 working days of receipt without penalty and without invoking any reason.
The paintings will be returned at the customer's expense, using the same shipping service as the shipment. If the received paintings are in perfect condition and according to the descriptions presented on the site then the refund will not include the shipping costs involved in returning the order.
Paintings showing physical changes, bumps, shards, scratches, shocks, etc. are not accepted for return.
- ARE THE PICTURES FRAMED?
Not. The frame should usually be in accordance with the painting but also with your interior design. That is why we have chosen to send the existing paintings in this gallery unframed and you will decide on the frame that best fits the painting or if we have an available frame that fits the picture in a special way we will communicate.
- DO I HAVE TO PAY FOR TRANSPORT?
Yes. Shipping will be paid for by you. The package will be delivered by Fan Courier express mail and you will pay the value of the picture plus the value of the transport only when it is delivered to the specified address. The price is about 50 lei. If you want to pay in advance via internet banking or bank transfer, the transport will be a maximum of 25 lei because the refund fees will not be paid to the courier company. For other payment methods and bank account communication please contact directly, or use the contact form.
- DO YOU HAVE THE POSSIBILITY OF SENDING THE PICTURES ABROAD?
We are ready to ship paintings anywhere in the European Union, the United States or anywhere in the world. For more information on shipping please contact us by phone or use the form on the Contact page.
- DO I HAVE THE POSSIBILITY TO CONTACT THE PAINTER DIRECTLY FOR ANY QUESTIONS OR ORDERS?
Of course, you can contact us directly using the message form.